These terms apply to bookings made directly on studiomarbella.es. By completing a booking through our system you accept the terms set out below.
Who you are booking with
Each property is booked directly with its operator, who provides the service:- Studio Magnolia — Teresa Mateo Martín, Tax ID 75894133K — tourism registration VUT/MA/27126
- Studio Rosé — María Carmen Vílches Ruiz, Tax ID 24822162X — tourism registration VUT/MA/101149
Cancellation policy
- Cancellation 14 days or more before the arrival date: 100% refund of the amount paid.
- Cancellation between 7 and 14 days before arrival: 50% refund.
- Cancellation less than 7 days before arrival, or no-show: no refund.
- Refunds are made for the amount paid less any non-recoverable payment-gateway fees (card or cryptocurrency), by the same means used to pay.
- Stays of 28 nights or more: specific terms apply; please contact us by email or WhatsApp before booking.
Refunds are issued using the same payment method used for the booking. As accommodation with a specific date of performance, the statutory right of withdrawal does not apply (art. 103.l of the Spanish Consumer Act); the cancellation policy above applies instead.
Booking and payment
The booking is confirmed once the process in the booking system is complete. Payment can be made by card or bank transfer, as indicated at the time of booking.
Arrival and departure
Check-in is from 4 pm and check-out until 11 am. Arrival is self check-in: you will receive the access instructions before your stay.
Late departure. Need to leave later? Just ask: if nobody checks in after you that day, we can almost always extend it, and we'll tell you until what time and at what cost. When there is an arrival on the same day, cleaning starts at 11 am and a late departure delays it: if you stay beyond 12 noon — or beyond any time agreed with you — we may charge €25 for each hour started, up to a maximum of one night's rate.
Changes
If you need to change your dates, write to us as soon as possible at contact@studiomarbella.es or on WhatsApp and we will do our best to help, subject to availability.
Capacity and house rules
Each studio is for a maximum of 2 guests. No pets. We ask you to respect the neighbours' rest and to leave the studio tidy on departure.
Looking after the studio, and damage
The studio is handed over clean, complete and in good condition. We ask you to treat it as your own. Normal wear and tear from ordinary use is on us: this section is only about damage.
- The person making the booking is responsible for any damage caused by them or their companions to the accommodation, its furniture, its equipment or the common areas of the building, except for normal wear and tear from proper use.
- If something breaks or stops working, tell us as soon as you can by email or WhatsApp. Damage that is reported gets sorted out; damage we find during cleaning complicates the next guest's arrival.
- In the event of damage we claim only the actual cost of repair or replacement, evidenced by an invoice or quotation, which we will send you along with photographs. We never charge more than that cost.
- We will notify you of any damage within 7 calendar days of your departure; after that period nothing will be claimed.
- For direct bookings we request a €500 security deposit as an online hold a few days before arrival. It is a hold on the card, not a charge: it is released automatically after check-out if everything is in order, and would only be drawn on, in full or in part, in the event of damage or of the late-departure costs set out above.
- Smoking inside the studio is not allowed, nor are parties or events, nor exceeding the number of guests on the booking.
This text is available in several languages. In the event of any discrepancy, the Spanish version prevails, as it is the language of the applicable legislation.